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SnapTablePortuguês

Support

Last updated: 5 October 2026

Need help with SnapTable? Write to us at snaptable@alvarorgz.com. We read every message.

How to contact us

Frequently asked questions

How do I sign in? The code does not arrive.

There is no password: you enter your email and receive a 6-digit code. For now only Nova SBE students with an @novasbe.pt email (and authorised test accounts) can register. If the code does not arrive, check “Spam” or “Promotions”, make sure you typed the email correctly and request a new one after waiting a minute. Codes expire: always use the latest one. If it keeps failing, write to us.

It says my email is not allowed.

Access is limited to @novasbe.pt emails and test accounts. If you are at Nova SBE and use your university email, write to us.

How do I scan my timetable?

Choose the scan option, take a photo of the timetable (or pick one from the library) and wait a few seconds. Reading is done on our server by AI: the photo is sent for that purpose and is not stored. You can scan up to 10 times in 24 hours. Review the classes the app marks as doubtful and fix anything wrong. For best results photograph the timetable straight on, with good light and no glare, with all days and times visible.

Classes came out wrong or are missing.

Open the class to edit it, or scan again with a sharper photo. You can also add classes by hand. If a subject always fails, email us the photo so we can improve.

How do I add widgets to my Home Screen?

Touch and hold an empty spot on the iPhone Home Screen, tap “+” and search for SnapTable. There are widgets such as Up next, Now, Today, Tomorrow, Week, Friends, Student ID, Day dial, Day frame, Control Center and At a glance, in several sizes. Widgets use the data stored on your iPhone and update when you open the app and during the day. If a widget shows nothing, open SnapTable once and check you are signed in.

How do friends and shared free time work?

In the Friends tab you invite someone by email. If they already have an account they get the request in the app; if not, we send them an invitation email. Once accepted, you see each other according to each person’s setting: Free time only (just when you are busy or free) or Full schedule. Pause sharing stops sharing with everyone. You can remove a friend whenever you want.

How do meetups and chat work?

In a meetup you invite friends to a place and a time, and all participants (organiser and invitees) can exchange messages in that meetup’s chat. Messages are only visible to the participants.

How do I block or report someone?

Open the person’s profile, the friend request or the meetup chat and choose “Block” or “Report” (in the chat you can also report a specific message). People you block appear in Profile › “Blocked users”, where you can also block an email and unblock whenever you like. If you prefer, report by email to the contact address on this page.

What is the cafeteria menu?

If you signed in with an @novasbe.pt email, you see the Nova SBE cafeteria menu on the Today screen. It is public information we copy from the operator’s website; other accounts do not see it.

I do not get notifications.

Notifications are optional and the app asks for your permission. If you declined, enable them in iPhone Settings › Notifications › SnapTable. Class reminders also need to be on in your Profile. Push notifications for friend invitations require notifications to be enabled.

Is the student card safe?

It is optional. The images are kept in private storage in your account and only you can see them: they are never shown to friends. You can delete it in the app whenever you like.

How do I delete my account?

In Profile, at the bottom of the page, tap “Delete account”. All the steps, including what to do if you cannot sign in, are in Delete account and data.

Where can I see how my data is handled?

In the Privacy policy and the Terms of use.